Frequently Asked Questions

Frequently Asked Questions

Café Britt is dedicated to giving you the best customer service. Our service & coffee specialists are here to assist you seven days a week. You'll also find the answers to some common questions by clicking on the links.

How safe is it to enter my credit card information on your site?

For your protection and peace of mind, Café Britt uses the most up-to-date secure socket layer (SSL) technology for transmitting your credit card and other information over the Internet. We are certified secure by Verisign, the leading SSL Certificate Authority and most trusted brand on the Internet. We are also PCI compliant and validate this by regular scans from Hacker Safe and McAfee Secure. Our site is tested daily for more than 15,000 vulnerabilities. This ensures that we provide the highest level of protection for our shoppers. However, if you’re still not comfortable giving your credit card information online, we’ll be happy to place your order over the phone. Just call 1-800-GOBRITT (1-800-462-7488) and a sales specialist will assist you.

*Note that all prices are based in USD dollars.

I just placed an order. How can I confirm that it went through?

Immediately after you have successfully placed your order at cafebritt.com, you will receive an email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number (the same number that appeared on our website after successful submission of an order), the details of the products and corresponding prices, any credits or promotional discounts, taxes, shipping charges (if applicable), your ship-to information, and the shipping method. If you do not receive this email, please check your junk mail folder. If the email still has not arrived after one hour, please feel free to contact us at call 1-800-GOBRITT (1-800-462-7488) and a customer service specialist will assist you.

What are my payment options?

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, and PayPal.

When will I be charged?

You’ll be charged when the order leaves the warehouse. Once you place the order, we authorize the amount, then after the order leaves the warehouse, we process the amount.

Can I cancel or modify my online order?

No, your order cannot be modified online, because we immediately start processing your order as soon as it’s placed. To cancel or modify an order, please email us at [email protected] or call us at 1-800-GO-BRITT (1-800-462-7488). However, if the order has already been picked up by our carrier, we cannot make changes.

How do I sign in?

If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.

What if I forgot my password?

Don’t worry! Click to sign in to your account, identify yourself as a returning customer, and click on “Forgot password?” We will send you an email with a link that you need to follow to set a new password.

Once you log in with the temporary password, log in to your account, click on ‘Account Details,’ and select ‘My Settings’ to make any changes.

How do I change my password?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make changes to your account.

How do I update my payment information?

Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, click into ‘Payment.’ There, you will be able to update your payment information.

How do I update my account and address?

You can update your information by signing in to your account and clicking the ‘My Account’ tab located at the top of the screen.

How do I subscribe to your email list?

To start receiving newsletters with our specials, new releases, and more, click on the ‘Get Started’ button located at the bottom part of our homepage.

How do I unsubscribe from your email list?

Sign in to your account. Under Account Details, you'll be able to modify your email preferences.

How much do I have to pay for shipping?

Standard Shipping is always FREE when buying 3 products or more and shipping to the continental USA. For fewer than 3 bags and for shipping to other destinations, different shipping rates will apply.

For shipments going to international destinations other than the United States or Canada, shipping charges are calculated based on number of products, weight of the package, and customs. For further information, please contact us at [email protected].

Do you ship internationally?

We ship to almost every corner of the world. However, given each country’s commercial laws and regulations, we cannot ship to certain destinations. Please check with our Customer Service Team at [email protected] to find out if our gourmet products can be sent to your country.

How long will my order take to arrive?

We guarantee delivery within 7 business days to any destination in the Continental USA and Canada. Non-Continental USA, Europe, and Asia take between 10 and 12 business days.

How do I know when my order ships?

When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

How do I track my order?

When an order is shipped, we’ll update your account to show the tracking number(s) and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

What are the conditions for a refund?

If you are not completely satisfied with your purchase for any reason, we will offer you a refund within 30 days of purchase.

How many days do I have to return or exchange my order?

You have 30 days to request a refund and 15 days to request an exchange.

How is Café Britt different from the coffee you find in your local store?

At Café Britt, we work and live in the countries where our coffees are grown. Unlike most coffee sold commercially in non-coffee-producing countries, coffee from Café Britt is grown, roasted, and packaged in its country of origin. This offers our customers the freshest coffee available.

Since we live here, we also have a stronger relationship with growers and the ability to monitor their progress year-round. We know our farmers personally and work closely with them to ensure environmental sustainability. They combine generations of knowledge with the ideal mix of high altitude, volcanic soil, and climate to grow the very finest coffee cherries.

We are also expert roasters with more than 30 years of experience. We roast our coffees slowly and in small batches for perfect results. We don’t add—or need—additives to enhance flavor.

At Café Britt, we can track and are involved in every step of coffee production. We invite you to experience the difference for yourself!

How much caffeine do your products have?

Caffeine is a natural component of coffee beans. A regular 8-oz cup of brewed coffee can have between 65 and 121 mg of caffeine.

Decaffeinated coffee is also not completely decaffeinated. (This applies to all commercial decaf, not just Café Britt.) Coffee that has undergone decaffeination is 99.9% caffeine free, meaning that an 8-oz cup of brewed decaf will have about 0.03% caffeine (0.2 to 0.4mg).

Since our coffee-based candies have real coffee in them, they also have a bit of caffeine. Each 5g of our chocolate-covered coffee beans has approximately 0.89mg of caffeine, and our coffee candy chews have approximately 0.04mg caffeine in each piece.

Do you offer kosher products?

Yes. All our Costa Rica coffees are certified kosher.

Why are Café Britt chocolates so sensitive to heat?

Because our chocolates are natural products with no preservatives, they are very sensitive to heat. We take every precaution to ship them so they arrive at your door in perfect condition, Café Britt chocolates are best if stored between 64° and 72° F (18° and 22° C). If your chocolates arrived melted for any reason, please contact us immediately at [email protected] or call us at 1-800-GO-BRITT (1-800-462-7488).

Why are your chocolates not available right now?

Because they are natural products with no preservatives, our chocolates are very sensitive to heat. In order to make sure that our customers receive only the best-tasting product in perfect condition, we limit the sale of these products during the hottest months of the year in North America.

Do you have K-cups?

K-cups are a proprietary, patented technology not available for general use. We do not offer our coffee in K-cups at this time.

Are Café Britt capsules compatible with a Keurig Machine?

Our Café Britt Espresso capsules are only compatible with our espresso machines or the original line of Nespresso machines. If you have questions about compatibility, please contact us before purchasing.

What is that valve on your coffee packages for?

The packaging we use for Café Britt coffees is a durable triple-ply material that protects the coffee from sunlight and oxygen. Each bag has a one-way valve that allows gases that are produced during roasting to escape and prevents any air or oxygen from entering the bag.

How should I store my coffee?

For both ground and whole bean coffee, we recommend you store the bags someplace cool and dark, like a pantry, away from direct sunlight or any source of heat. Never take the coffee out of the bag to put it in a container. Our bags are designed to keep the coffee fresh thanks to the one-way valve.

What is that number on the bottom of the bag?

Each bag of Café Britt coffee contains a unique batch ID number that tell us the exact date and time the coffee was roasted, the temperature at which it was roasted, and the lot or coffee farm it came from. As you can see, we can track each bag right to the plantation.

Why have my coffee bags become hard as bricks during my flight?

Don’t worry! Your coffee’s fine. What you’ve experienced “the hard way” are the effects of subjecting our one-way valve bags to a non-pressurized atmosphere, such as the baggage compartment of an airplane. When one of our bags is subjected to a low-pressure environment, the gas inside the bag expands and exits through the one-way valve. A properly functioning valve won’t let the gas re-enter and “inflate” the bag as it was before. This effect preserves the quality and freshness of the coffee. Sometimes, as the coffee continues “breathing” and expelling gases, the package may even inflate again. But it’s perfectly fine to store your coffee in this brick-hard package until you’re ready to use it.

What is Strictly Hard Bean or SHB?

Strictly Hard Bean is part of a classification system for Costa Rican coffees cultivated above 1200 meters (4000 feet) above sea level. In Costa Rica, coffee trees that grow at this altitude produce higher-quality beans that have a high density and maintain their nutrients and flavor during roasting.

What is the shelf life of Café Britt coffee?

An unopened bag will stay fresh for one year. Once a bag of coffee has been opened, it will stay fresh for up to six months if stored properly. Keeping your coffee in its original bag, sealed tightly, and in a cool and dry place is always a best practice for coffee storage.



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