Behind the commercial and corporate success of Britt is the work of a committed group of people – a highly productive professional team. Britt directly employs more than 1400 people in 13 countries.
The customer is the reason for our business. A culture of customer service is in place to ensure that all customer concerns are addressed. We exceed industry standards in providing precise information about our products and services. Our efforts have resulted in numerous awards including the Award for Excellence from the Costa Rican Chamber of Industries and the Circle of Excellence Gold Honoree Award from Bizrate.
Britt has been identified as one of Central America's 50 best companies to work for. Our work environment respects diversity, encourages internal mobility and maintains fair compensation.
Our Relationships with each other, our customers and suppliers are based on four tenets of our Quality Policy:
We work as a team, ccommunicating constantly in a simple, sincere, honest and timely manner.
We exceed the expectations of our customers, coworkers and investors by producing results on time, in full and with close attention to detail.
We believe in doing the right thing. We respect and adhere to all applicable regulations and are accountable for the use of resources and knowledge.
We anticipate needs and desires to create innovative and profitable ways to ensure satisfaction.
All Britt employees are responsible for applying these Customer Service principles to their daily work. All managers are responsible for setting the example and ensuring that everyone under their direction apply these Customer Service principles.
1. AGILITY: The customer is the reason we exist. We attend him/her promptly.
2. RESPONSABILITY: We have the authority to act and the responsibility to resolve.
3. OPTIONS: We never say “No.” We offer alternatives.
4. FOLLOW UP: We’re dependable. We provide follow up until an issue is resolved.
5. RESPECT: We communicate with respect and show respect for our customers, coworkers and competitors.
6. SOLUTION: We help, seek solutions and resolve complaints.
7. PRESENTATION: We are ambassadors of Britt. Our personal appearance and form of expression shows it.
8. SATISFACTION: We achieve customer satisfaction by working as a team.
9. EFFICIENCY: We do things extremely well and seek constant improvement.
10. DETAILS: We pay close attention to details and always say “Thank you.”
A job you love doesn´t feel like a job…
Find yours with Britt!
The future at Britt is bright with optimism and opportunity. We provide many paths for creative and fulhilling employment. Take the first step. Tel, us how your skills and talents can enhance our growing tean.
SEARCH JOBS: www.cafebritt.jobs
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