Ordering & shipping

How safe is it to enter my credit card information on your site?

We want to make your shopping experience with us a relaxing one. For your protection and peace of mind, Café Britt uses the most up-to-date secure socket layer (SSL) technology for transmitting your credit card and other information over the Internet. We are certified secure by Verisign, the leading SSL Certificate Authority and most trusted brand on the Internet.

We are also PCI compliant and validate this by regular scans from Hackersafe and McAfee Secure. Our site is tested daily for more than 15,000 vulnerabilities. This ensures that we provide the highest level of protection for our shoppers.

However, if you’re still not comfortable giving your credit card information online, we’ll be happy to place your order over the phone. Just call 1-800-GOBRITT (1-800-462-7488) and a sales specialist will assist you.

I just placed an order, how can I check if it went through?

 Most internet orders enter our system immediately. If you sign in to your account, you should see the order placed and its status.

You will receive two email confirmations for each order placed. The first email should arrive within 12 hours and confirms receipt of your order. It provides you with a confirmation number you can use to check the status. The second email is sent the moment your product is shipped and provides you with your package tracking number. You can click the “Order tracking” link on our website’s footer to track your package.

If you have not received an email containing your order confirmation information within 12 hours, check your junk mail folders. If you still can't find our email, contact our customer service department at info@cafebritt.com or call 1-800-462-7488.

When will my order arrive?

Once received, your order will be processed and delivered within the next seven business days.

Why didn’t I receive an email confirmation on my order?

To ensure that you receive Order Confirmation and Delivery Confirmation emails from Café Britt, be sure to add info@cafebritt.com to your address book.  Here are instructions for some popular email providers:

 How can I track my order or see if it was delivered?

Easy! Just click on the “Order tracking” link on this website’s footer and type in your order number.

How much do I need to pay for shipping?

We want to make shipping easy. Standard Shipping is always FREE when buying 20 products or more. See more shipping information here.

Do you ship internationally? What countries can I send an order to?

We ship to almost any corner of the world with these few exceptions because of country regulations: Mexico, Cuba, Spain, France, Italy and Russia. See more shipping information here.

 What are the charges for international delivery?

For shipments to the non-continental US and non-continental shipping is $25 when buying 20 or more items. See more shipping information here.

Can I change the shipping address of my order?

If your order is processing, you can change the shipping address simply by signing in to your account. However, if the order has already been picked up by our carrier, we have no control over it and we cannot make changes. 

What does “signature required” mean? 

You can select “signature required for delivery” of your product as an added level of security to assure that the package not only reaches the right address but also the right hands. You will always receive confirmation of delivery including date, time and location, but with this, you’ll also have the information of the person who received the package. When selecting “signature required” the carrier will attempt to deliver 3 times before returning the package.

Do I need to pay taxes for my order?

We do not collect sales taxes from you. However, when shipping your order outside the US, it might be subject to customs fees or import duties of the country to which you have your order shipped. We cannot estimate what these charges will be since they vary widely from one country to another and they are not included in the price.

How do I include a gift message in my order?

We offer a complimentary gift card with your order if you wish to send a special message. You can do this on the shipping information page during the checkout process. You can personalize this message for each recipient or click on “apply to all” to send the same message to all recipients.

Can I use a credit card with a foreign address?

You sure can and are more than welcome to do so. We make no distinctions.

What if I want to change or cancel my order?

You can make changes to your order or cancel it while it is still “processing”. Once an order has shipped, the carrier takes control of it and we cannot make changes.

To change or cancel your order, sign in to your account. You should be able to view the most recent order and make the necessary changes to it.

How do I request a receipt or get a copy of my order invoice?

You can print a receipt of your order off the order confirmation page. If you require an additional invoice, you can sign-in to your account, click on your order number and click on the “print” button. Or you can write to info@cafebritt.com and we’ll gladly provide it.

What if I’m not satisfied with my order, my order was not received, was damaged or incorrect?

Providing exceptional products and personalized customer service is of out-most importance to us. We guarantee the freshness of our coffees for up to one year. If you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable replacement if the original product is not available. Just email us at info@cafebritt.com  or call us at 1-800-GO-BRITT (1-800-462-7488). Given country-of-origin laws and regulations, Café Britt cannot receive product returns or make exchanges. You can give the best suited use to any unwanted items.

I have a coupon, how do I use it?

 If you have a valid coupon, you can type the coupon code in the corresponding box on your basket page and proceed with the checkout process.  You’ll be able to double check that the coupon has been applied when you reach your order summary page, before placing it. Please, take into account that coupons cannot be applied in combination with some of our promotions and specials.

 How can I get a promotion or coupon code?

You might receive a coupon code by sharing your birthday information, just send an email with your full name, email and birthday and we’ll send you a gift coupon on your birthday month. You can also receive a promotional or gift coupon while visiting our stores, visiting our plantation or sharing your feedback on our online customer survey.

Can I use a coupon code on current promotions?

We’re sorry but promotions cannot be combined.

 How do I redeem a Café Britt gift certificate or gift card?

During the checkout process, on the billing information and payment page select the “gift certificate” option as payment. If the amount of your order exceeds the gift card balance, you’ll be prompted to enter a credit card or use an alternative payment. If the amount of your order is less than the gift certificate amount, your remaining gift certificate balance will be available for use in a future order. You can check your gift card’s balance by signing in to your account and clicking on “Payment information” under “Account Details”.